Shipping policy

Shipping Policy

At GearOne, a SEW Co, we strive to ensure that your orders are processed efficiently and delivered on time. Please review our shipping policy below to understand how we handle shipping for our products.

Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving final written approval from you. This approval includes confirmation of customizations such as logos and product details.
  • You will receive a notification once your order has been shipped.

Shipping Rates and Delivery Times

  • Shipping rates vary depending on the size, weight, and destination of your order. Shipping costs will be calculated and displayed at checkout.
  • We offer standard, expedited, and priority shipping options. Delivery times are based on the chosen shipping method and your location:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Priority Shipping: 1-2 business days
  • Please note that shipping times may vary depending on the carrier and unforeseen circumstances such as weather delays.

Custom-Branded Products

  • Orders for custom-branded items require written approval of design and product details before shipping. We will begin the decoration process only after receiving this final approval.
  • Due to the custom nature of these items, processing times may vary. We will keep you informed throughout the process and provide estimated delivery times once production has begun.

In-House Fulfillment

  • All products are fulfilled in-house by SEW Co. This allows us to offer high-quality manufacturing and quick shipping, ensuring you receive your branded merchandise with speed and precision.

Shipping Restrictions

  • We currently ship to the continental United States. If you require international shipping, please contact us at contact@gearone.com for assistance.
  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email that includes your tracking number. You can use this number to track your shipment via the carrier’s website.

Delayed or Lost Shipments

  • While we aim to meet all delivery estimates, unforeseen delays can sometimes occur. If your shipment is delayed, please contact us at contact@gearone.com or (770) 423-7300 for assistance.
  • If your shipment is lost, we will work with the carrier to resolve the issue and keep you updated on the status of your order.

Questions or Concerns?

If you have any questions or concerns regarding your shipment, feel free to reach out to us at:

  • Email: contact@gearone.com
  • Phone: (770) 423-7300
  • Address: 1800 Sandy Plains IND PKWY STE 114, Marietta, GA 30066