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Return and Exchange Policy


GearOne Detailed Return and Exchange Policy

We guarantees the quality of all items, decorations, and delivery dates stated on our website.

Our return and exchange policy backs up our guarantee and aims to provide our customers with 1000% satisfaction. That's 100% satisfaction, 100% of the time.

Our customer service team is here to help you with any issues with your order! We promise to help you to the best of our abilities before, during, or after it is delivered. Returns and Exchanges are no exception, and they are handled by our customer service team as well.


Apparel

All apparel returns and exchanges must go through customer services and have an approved RMA number. GearOne will not accept items returned without an RMA.

Blank Apparel (non-decorated)

Blank Apparel items can be returned for a refund or credit, replaced with an identical item, or exchanged with an item of equal or lesser value within 5 days of receipt.

All items must be in "as-new" condition including tags and packaging.

Restocking fees may apply on some return types.

Return shipping to GearOne may be required on some returns.

To initiate a Blank Apparel return , replacement , or exchange please E-Mail customerservice@gearone.com. We respond to all customer service inquiries within 1 business day.

Decorated Replacement Policies

Decorated items that contain a manufacturing defect or a defective decoration can be replaced with an identical item within 10 days of receipt.

Due to the permanent nature of customization, Decorated Apparel items cannot be returned .

Due to the permanent nature of customization, Decorated Apparel items cannot be exchanged .

Remember, blank samples can be ordered of any apparel item, and all logos are customer approved before production.

To initiate a Decorated Apparel replacement , please E-Mail customerservice@gearone.com. We respond to all customer service inquiries within 1 business day.

GearOne donates all decorated returned merchandise that is fit to wear to the needy. If you do not wish for your decorated returned merchandise to be donated, please specify in your RMA process with customer service.

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GearOne Inc.
1800 Sandy Plains Ind. Pkwy. NE, #114
Marietta GA, 30066