Shipping - Quick Answers

GearOne will clearly communicate the status of your order and provide you with a delivery timeline throughout your order process. All orders are shipped via UPS or USPS.

Blank Orders Placed Today Delivered By: : Depending on delivery location.	27 - 30
Custom Decorated Orders Placed Today Delivered By: Depending on rush selection (fees apply).	30 - 5

Custom Decoration:
Standard Production - Delivery Time is 10-12 Business Days Including Shipping
Rush Production and Delivery (15% fee) - Delivery Time is 8-10 Business Days Including Shipping
Lightning Rush and Delivery (25% fee) - Delivery Time is 7-8 Business Days Including Shipping

*delivery times stated on custom decoration orders assume prompt submission of artwork and proof approvals, delays in art may take additional time

Need it Faster?
Please contact us before placing your order if you have a very strict deadline, and we will accommodate your needs.

Artwork - Quick Answers

We are here to help. If you have any questions, at any time in your order process, or have any problems using our online customization system, please contact us by phone at 800.762.6786, or E-Mail customerservice@gearone.com.

What will my logo look like? / What is a Pre-Production Proof?

You will see a real embroidery sample on a fabric similar to your ordered garments for approval before production. We call this sample embroidery a Pre-Production Proof, and it is free with every custom order.

How do I communicate artwork for my order?

Artwork and special instructions are submitted in one of three ways after activating the 'Get it Customized' pop-up on any of our product pages.

Choice 1 - Upload file(s) as you checkout

Simply upload the best artwork you have available and checkout. Our upload tool accepts a long list of file types including all print/embroidery/document types. If you have multiple files and are not sure which is best, upload all of them, we will take care of everything and contact you if we need any help.

Choice 2 - Have the Art Team Contact You by E-Mail (after placing your order)

Select this option and all artwork will be communicated through E-Mails after your order is placed. Simply reply to our E-Mails with the best art files you have available and any special instructions you have.

Choice 3 - Contact GearOne by Phone after placing your order

Select this option and we will wait for you to call to discuss your decoration. Our creative services department is available Monday-Friday 8AM-6PM EST. If we do not hear from you within 2-3 business days we will attempt to contact you by E-Mail, then by phone.

When do I provide Special Instructions?

You can provide special instructions in the comments section as you checkout, or through E-Mail by replying to the confirmation E-Mail that is sent after placing your order.

What if I need names on my shirts in addition to my logo?

Simply select the decoration locations you want, use one of the 3 artwork submission methods listed above, and checkout with your order. We will confirm all details of your custom decoration through E-Mail and show you what they will look like before they are decorated.

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