Custom Decoration: Standard Production - Delivery Time is 10-12 Business Days Including Shipping Rush Production and Delivery (15% fee) - Delivery Time is 8-10 Business Days Including Shipping Lightning Rush and Delivery (25% fee) - Delivery Time is 7-8 Business Days Including Shipping
*delivery times stated on custom decoration orders assume prompt submission of artwork and proof approvals, delays in art may take additional time
Need it Faster?
Please contact us before placing your order if you have a very strict deadline, and we will accommodate your needs.
Artwork - Quick Answers
We are here to help. If you have any questions, at any time in your order process, or have any problems using our online customization system, please contact us by phone at 800.762.6786, or E-Mail firstname.lastname@example.org.
What will my logo look like? / What is a Pre-Production Proof?
You will see a real embroidery sample on a fabric similar to your ordered garments for approval before production. We call this sample embroidery a Pre-Production Proof, and it is free with every custom order.
How do I communicate artwork for my order?
Artwork and special instructions are submitted in one of three ways after activating the 'Get it Customized' pop-up on any of our product pages.
Choice 1 - Upload file(s) as you checkout
Simply upload the best artwork you have available and checkout. Our upload tool accepts a long list of file types including all print/embroidery/document types. If you have multiple files and are not sure which is best, upload all of them, we will take care of everything and contact you if we need any help.
Choice 2 - Have the Art Team Contact You by E-Mail (after placing your order)
Select this option and all artwork will be communicated through E-Mails after your order is placed. Simply reply to our E-Mails with the best art files you have available and any special instructions you have.
Choice 3 - Contact GearOne by Phone after placing your order
Select this option and we will wait for you to call to discuss your decoration. Our creative services department is available Monday-Friday 8AM-6PM EST. If we do not hear from you within 2-3 business days we will attempt to contact you by E-Mail, then by phone.
When do I provide Special Instructions?
You can provide special instructions in the comments section as you checkout, or through E-Mail by replying to the confirmation E-Mail that is sent after placing your order.
What if I need names on my shirts in addition to my logo?
Simply select the decoration locations you want, use one of the 3 artwork submission methods listed above, and checkout with your order. We will confirm all details of your custom decoration through E-Mail and show you what they will look like before they are decorated.
Order Minimums - Custom Embroidery
GearOne offers custom embroidery decoration on as few as 6 pieces*.
All custom embroidery orders receive:
Free conversion of your logo to embroidery & Free setups
Real embroidery proofs for approval BEFORE production
Unlimited revisions of your logo for approval
Guaranteed date in hands to your delivery location
Order Minimums - Screen Printing
GearOne offers custom screen printing decoration on as few as 24 pieces*.
Screen printing orders must be placed through a sales representative at this time.
Pricing for Screen Printing orders varies depending on the quantity of items being decorated and the decoration being applied.
Order Minimums - Promotional Items
GearOne offers custom promotional items on as few as 24 pieces*.
Custom promotional item orders must be placed through a sales representative at this time.
Pricing and order minimum details for custom promotional items vary depending on the item, the quantity, and the decoration being applied.
*We do make exceptions to our minimum order size on embroidery and print orders for certain reasons, please contact a sales representative to discuss any needs you may have regarding an exception.
Quantity Discounts - Apparel and Apparel Accessories
Buy More and Save Move with Total Cart Savings from GearOne Starting at 12+ Apparel Items!
GearOne has tier pricing on all apparel and accessory items. Discounts for each item are provided when you reach a tier quantity.
Our basic tiers for apparel and apparel accessories are:
12+, 24+, 36+, 48+, 72+, 144+, and 288+
All items in your cart contribute to your tier calculation - including all sizes, colors, and styles.
Be sure to plan your orders, as sometimes adding just a few pieces can lower the overall cost significantly.
Why does Gear One have Tier Pricing?
GearOne manufactures and warehouses apparel and promotional items. Processing lager orders and order quantities that fit neatly into standard case box sizes saves us time and money. When you place an order that creates greater efficiency for us, we pass those savings on to you.
Q: Does the quantity discount only apply to the specific size/color?
The quantity discount applies to all combinations of size and color. For example, if you buy 15 medium blue t-shirts and 12 large red polo shirts, your cart quantity total would equal 15+12=27 items, and you would receive the 24+ piece quantity discount on all items.
*We do make exceptions to our tier pricing to provide additional discounts on a per order basis, contact a sales representative to discuss any needs you may have regarding an exception.
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Due to special finishing process, colors may vary.
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Q: Why does GearOne have discounts for different quantities?
The pricing of this product is reduced based on the number of units
you purchase by tiers. This is a result of the efficiency we gain in
processing larger orders or even numbers, and our commitment to pass
all possible savings on to you, the customer.
Be sure to plan your orders, as sometimes adding just a few pieces can
lower the overall cost significantly.
Q: Does the quantity discount only apply to the specific size/color?
The quantity discount applies to all combinations of size and color. For example, if you buy 12 medium blues and
12 large reds, you would get the 24 piece quantity discount on both.
Apparel Products Guarantee:
GearOne guarantees all aspects of the products listed on its website to be fairly represented.
GearOne will match our competitiors on-line retail prices for any idential item sold on the GearOne store.
Q: Will I be able to talk to the artist about my order?
Yes! One of our artists will contact you after you make a custom order to get your logo and special instructions if you have any. The art submission and
approval process are very important to us because we want to make sure you get exactly what you want. Sometimes unforseen issues come up during the
costomization process and we need to talk to you in order to find the best solution. Some companies just throw whatever design onto their products without
any concern for design and quality and we want to avoid that. We believe that good communication leads to a better overall experience.
Q: What if I need to change my sizes or quantities after I placed my order?
If you made a mistake and ordered an incorrect size or color please contact us and let us know as soon as possible. Depending on which changes you need to
make you may incur additional charges.
Q: What about thread count, size, etc?
GearOne does not limit the number of stitches in your logo. Rather, we have maximum areas that we allow for decoration in each location. These areas are
determined for each product based on the way the item will fit into our machines. Generally unless your logo is very large you will not incur any additional
charges for thread.